Please contact us via email to notify us in the unlikely event that we have made a mistake filling your order. Rest assured, we will take necessary action to correct any error in a timely fashion. This will be accomplished without further cost to you.
Please contact us immediately via email to notify us of any mistake that you may have made while placing your order. If your order has not yet been processed, we will be happy to make corrections for you. If the correction leads to an increase (or decrease) in cost, then we will make that arrangement with you on a case-by-case basis. If your order has already been processed and/or shipped, please review the policies below.
Within the first 90 after delivery, almost any item can be returned or exchanged, and must be in it's original unused condition. The primary exception is with clothing (when available), as all articles of clothing are custom made to order, in order to provide customers with a huge variety of style, size, color, and design combinations. Your satisfaction is very important to us, so we are willing to accept returns and exchanges (within 90 days) with the restocking fees outlined below.
Returns are not available for any Custom Wall statements that have been designed by our designer. We will provide you with a final proof of your custom wall statement; it will be up to you to approve the final proof. Make sure that you check the size and wording of the custom wall statement to make sure everything is as you want it.
Returns are not available for our Clearance wall statements. Any design ending in .99 is considered a clearance/as-is item. Sometimes a design can be produced twice and will be added to our clearance section as overstock. We also place wall statements that have been returned to us by customers (with no damage). We also place wall statements in our clearance section that may have slight damages, usually nothing that you can see but we will note any of these defects. Since the wall statements are discounted we cannot return or exchange them for any reason.
Returns are not available for vinyl wall statements that have already been applied. If a letter or word has become damaged while installing your vinyl wall statement we will in most cases be happy to send you a replacement letter or word at no charge. If the damage was result of your negligence we reserve the right to bill your for the shipping of your replacement.
Most returns and exchanges will incur a 10% restocking fee. The customer is responsible for return shipping, and re-shipping (in the case of exchanges). Under no circumstances will the initial shipping cost be returned.
If you are looking to exchange an item from your order (that qualifies to be returned/exchanged), your "replacement" order would need to be placed on the site (like a normal order) so that it can start being compiled and shipped to you. You will be charged normally for this order and the shipping on it. You can do this immediately, if you wish to expedite your exchange, but the value of the returned items will still only be issued as a gift certificate once we receive the return, and the credit cannot be used toward prior orders. The item to be exchanged needs to be sent back to us, and it will be treated as a "return" (see below).
Returned items will be credited to you in the form of a ChristianStatements.com electronic gift certificate within 7 days of our receipt of the returned package. This type of return can be done by the original purchaser, or a gift recipient if need be. The gift certificate will be delivered by e-mail to the person returning the item(s). All returned items should be sent to:
2014 Jaffa Drive Suite 109
Saint Cloud, FL 34771
We cannot be held responsible for returns lost in transit, so please use delivery confirmation and/or insurance if you are concerned with the value of the package or its guaranteed delivery. Once your return has been processed, a gift credit will be issued, minus any applicable restocking fees.